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REFUND POLICY if you did not purchase ACTIVE Refund – cc-refund-policy
ACTIVE Refund – FAQs
Q. Where can I submit a refund request?
Follow the instructions in the ACTIVE Refund email you received shortly after registering or visit refund.active.com/event (hyperlink to https://refund.active.com/event)
Q. How much time do I have to submit my request?
Refund requests must be submitted no later than midnight forty-eight (48) hours prior to the activity start date.
If you have purchased a season ticket, you will need to submit this 48 hours before the first event in your season ticket.
Q. Where can I view the terms and conditions?
The ACTIVE Refund terms and conditions can be viewed at https://refund.active.com/terms-and-conditions/termsandconditions-au.htm
Q. Does it apply to a cancelled event?
No, any requests submitted due to event cancellation, postponement, or transformation to a virtual event are only eligible to receive a reimbursement of the ACTIVE Refund fee paid. The registration fee will not be refunded by ACTIVE Refund. To receive a reimbursement of the ACTIVE Refund fee, the participant should submit a request or contact email@example.com no later than 48 hours after the activity date.
Q. Where can I get help submitting a refund request?
Contact the active.com participant support team at firstname.lastname@example.org or visit refund.active.com/event
Q. Can I purchase after I have registered?
No, ACTIVE Refund can only be purchased during registration.
Q. Does it apply if I transfer my registration or to another category?
No, ACTIVE Refund is strictly for participants that purchase it and for the category registered. It will not cover a transferred registration.